I was so excited to finally order this notebook, along with a spiral notebook off this site. Saturday I ran to the mailbox so happy my stuff had arrived.. to my disappointment one of my items was missing (even though it said delivered) and the item that came in was used when I opened it. Not sure about their sketchbooks but In the past they have arrived pristine, wrapped in plastic. This one arrived opened, the front was scratched up, the binding is pulled apart/ loose like pages have been ripped from it, and part of the pages had drawings already???! I’m honestly appalled at the fact someone at your company thought it was acceptable to mail that to me… $14 and then another $21 for shipping, you expect better service. The problem has yet to be resolved because I have emailed and not received any sort of response.. not on Facebook, not on there direct email, not on Instagram… so lovely!